Privacy Policy
Last updated: 1/8/2026
1. Overview
This Privacy Policy explains how PingNest collects, uses, and protects information related to your use of our website, dashboard, and AI agent services.
2. Information we collect
- Account details — email, login info
- Usage data — interactions & logs
- Content sources — URLs, docs, knowledge base
- Technical data — IP, device, browser
3. How we use your information
- To run and maintain your AI agent
- To improve accuracy & performance
- To send updates & important alerts
- To detect abuse or security issues
4. Your content and data
You own your data. We only use it to power your agent and operate the service. We do not sell your data.
5. Cookies & tracking
Cookies may be used for login sessions and analytics. You can disable cookies in your browser settings, but some features may not function properly.
6. Third-party services
We may use trusted providers for infrastructure, billing, analytics, or AI hosting.
7. Security
We apply security best practices, but no system is 100% risk-free.
8. Data retention
We retain data while your account is active, or as required to provide the service and comply with obligations.
9. Your rights
You may request access, updates, or deletion of your personal data where applicable.
10. Changes
We may update this Privacy Policy from time to time. Major changes may be announced via email or dashboard.
Contact us
Questions about privacy or data handling?
Go to Contact page