Help Center
Frequently asked questions
Clear answers to the most common questions about PingNest.
What is PingNest?
What is PingNest?
PingNest is a RAG-powered AI chat agent that answers questions strictly using your own website and documents.
Does it use the open internet?
Does it use the open internet?
No. Responses are generated only from the sources you connect.
How long does setup take?
How long does setup take?
Most users are live in under five minutes.
Can chats be escalated to humans?
Can chats be escalated to humans?
Yes. Conversations can be handed off with full context.
Does it work on any website?
Does it work on any website?
Yes. If your site supports JavaScript, PingNest works.
Is a credit card required?
Is a credit card required?
No. You can start on the free plan.