Product features
Powerful features for modern support teams
PingNest combines RAG, live chat, analytics, and human handoff into one AI agent you can deploy in minutes.
Uses your content only
Fast setup
Embed anywhere
Everything you need in one agent
What PingNest can do
Designed to reduce support load, increase self-serve success, and keep replies on-brand.
RAG-based responses
Answers based strictly on your crawled content, not the open internet.
24/7 instant answers
Handle repetitive questions automatically so your team focuses on edge cases.
Human handoff
Escalate to your team with full conversation and content context.
Analytics & insights
See what people ask, what gets resolved, and where content gaps exist.
On-brand tone
Control tone, style, and behavior so the agent feels like part of your team.
One-line embed
Drop a small JS snippet into any site: Webflow, WordPress, custom, and more.